Refund policy

Refund Policy

At Aurora's Blendz, we are committed to providing exceptional products and services. Please review the following policies carefully before making a purchase or registering for our workshops or courses.

Refunds

  • Refunds are reviewed on a case-by-case basis, and the final decision is at the sole discretion of Aurora's Blendz.
  • While we strive to assist and support our customers to the best of our ability, refunds are not guaranteed.

Incorrect Items

  • If you receive an item that does not match your order confirmation or packing slip, you may return the item for an exchange under the following conditions:
    • The item must be the incorrect herb compared to your order confirmation and packing slip.
    • The item must be unopened and untouched.
    • Upon receiving the incorrect item back, we will promptly send the correct item.

Shipping Address Accuracy

  • It is the customer’s responsibility to ensure the shipping address provided during checkout is accurate.
  • We cannot be held accountable for packages sent to the wrong address due to errors in the shipping information entered by the customer.
  • If the package has already been shipped to an incorrect address:
    • Customers may repurchase the items at a 50% discount.
  • If the customer catches the address error before the package is shipped, we will gladly update the shipping address. However, customers must notify us immediately.

Shipping Carrier Responsibility

  • Once a package has been handed over to the shipping carrier, we are no longer responsible for it.
    • This includes errors made by the shipping carrier, stolen packages, or mishandling during transit.
  • If your package is stolen or damaged after delivery, we can offer a discount to repurchase those items. However, we do not accept responsibility for the package once it has left our warehouse.

Workshops and Courses

  • We cannot offer any refunds for workshops, courses, or programs under any circumstances.
  • We strongly encourage customers to thoroughly read the full course details and contact us with any questions before registering. By registering for a course, you acknowledge and agree to this no-refund policy.

Thank you for your understanding and for supporting Aurora's Blendz. We are dedicated to providing clarity and transparency in our policies to ensure a smooth experience for all customers.